Privacy Policy
ELIX LLC ("ELIX", "we", "us", or "our") operates this website and pages that link to this Privacy Policy (the "Site"). This policy describes the types of information we collect, how we use and share it, and the choices and rights available to you.
Scope
This policy applies to information collected:
- On the Site;
- By email or other electronic messages between you and the Site;
- Via our social pages we control that link to this policy; and
- When you sign up for communications (for example, our mailing list).
It does not apply to information collected offline or on sites we do not control. Those sites have their own policies.
Information we collect
Information you choose to provide via the Site or through other interactions with ELIX
Such as e-mail, social media, SMS, telephone, or other methods
What may be collected:
- your name
- country of residence
- e-mail address
- phone number
- login information, including certain social media profile information if you login with a social media account
- gender
- age or date of birth
- payment card information
- billing and/or shipping address
- clothing sizes or similar physical descriptions
- personal description
- photographs, videos, or images
- comments
How it is collected, where applicable:
- Forms you fill out on our Site, including subscribing to direct marketing, creating an account, searches, uploading documents or media, or linking a social media account
- Correspondence with us (e-mails, phone transcripts or otherwise)
- Purchases or orders placed on the Site
- Participation in forums, chats, or other social media functions on the Site
- Entering a competition, promotion, or survey
- Reporting a problem on the Site or requesting support
Information collected through your use of the Site
What may be collected:
- IP address and network information
- location (based on IP lookup)
- user agent string including browser and OS version
- language and time zone
- identifiers set by cookies or similar tracking information (see cookies disclosure below)
- unique device identifiers and hardware version
- page response times
- download or content errors
- page interaction information (such as scrolling, clicks, and mouse-overs, length of visit, pages viewed)
- methods used to browse away from the page
How it is collected, where applicable:
Visiting our Site or interacting with us
Information collected from third parties
What may be collected:
- name or username
- age or birthdate
- address
- phone number
- gender
- household income
- device OS
- brand affinities
- consumer profile category
- music intent scores
- music concert spend category
- music genre interests
How it is collected, where applicable:
Consistent with applicable laws, we may match and supplement information you provide, such as your email address or phone number, with data held by third party data providers or data brokers.
Cookies and similar technologies
The Site may use strictly necessary cookies to operate and measure basic usage. You can control cookies via your browser settings. Blocking cookies may affect Site functionality.
How your information may be used
We may use information we collect to:
- Respond to requests and/or queries, including customer support queries
- Fulfil orders, process payments, and provide order-related updates
- Send requested marketing communications via email, SMS, or direct messages
- Advertise our products or the products of third parties that we believe may be of interest
- Create segments of users with similar features for ad targeting or seeding lookalike audiences
- Operate, measure, and audit online advertisements
- Build user profiles to assist us in understanding your interests, create marketing or advertising segments, and predict likely sales, marketing, or advertising outcomes
- Train AI or machine learning models that analyze or predict sales, marketing, or advertising outcomes
- Personalize and improve our Site, products, and services
- Administer promotions, contests, or sweepstakes
- Operate and administer our Site, including troubleshooting, data analysis, testing, research, statistics, and other internal operations
- Manage your access to our Site, including notifying you of changes to the Site
- Analyze usage of our Site
- Secure our Site and prevent fraud or other illegal activities
- Resolve disputes and/or enforce our agreements
- Comply with legal and regulatory obligations
How your information may be shared
In compliance with applicable laws, we may share information about you with third parties to facilitate the uses described above, including:
- Our affiliates and joint venture partners that we have now or may have in the future
- Our business partners, suppliers, agents, and sub-contractors who provide services on our behalf
- Relevant ELIX artists and/or their representatives
- With other users where you leave comments or otherwise contribute content to the Site
- Advertisers, advertising networks and social networks
- As part of an actual or potential corporate sale, merger, or acquisition, or other transfer of all or part of ELIX
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity
- With your consent or as otherwise disclosed at the time of data collection or sharing
We do not sell personal information.
Retention
We retain personal information for as long as needed for the purposes above, and as required by law. When no longer needed, we delete or de‑identify it.
Security
We use administrative, technical, and organizational measures appropriate to the risk to help protect information. No system can be guaranteed 100% secure.
International transfers
We operate in the United States. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. where laws may differ from those in your jurisdiction.
Your choices
- Emails: you can unsubscribe using the link in our emails.
- Cookies: control cookies via your browser settings.
- Access/Deletion: you may request access to or deletion of your information by emailing contact@syki.io. We may need to verify your request.
Children
Our apps are not directed toward children (as defined by local law) nor does ELIX knowingly collect information from children (as defined by local law) without parental consent except where in compliance with applicable laws.
Additional disclosures for certain jurisdictions
Depending on where you live, you may have additional rights (for example, under GDPR in the EEA/UK or under U.S. state privacy laws like the CCPA/CPRA). These may include rights to access, correct, delete, or obtain a copy of your data, and to limit or opt out of certain processing. To exercise rights, email contact@syki.io. We will verify and respond as required by applicable law.
Third‑party links and services
The Site may link to third‑party sites or services. Their privacy practices are governed by their policies, not ours.
Changes to this policy
We will post any changes to this policy on this page with a new “Last updated” date. If changes materially affect your rights, we will take additional steps as required by law.
Questions or requests: contact@syki.io
© 2025 ELIX LLC
↑